Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
At a Glance
Concierges earns a median of $37,320/yr with +2.3% projected growth. Typical entry: High school diploma or equivalent. Top skills: Customer and Personal Service, Getting Information, Microsoft Office software.
$37,320/yr
+2.3%
7
High school diploma or equivalent
Skills & Requirements
Skills (5)
Being aware of others' reactions and understanding why they react as they do.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge (3)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Abilities (6)
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
The ability to apply general rules to specific problems to produce answers that make sense.
Technology (6)
Work Activities (23)
Observing, receiving, and otherwise obtaining information from all relevant sources.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Analyzing information and evaluating results to choose the best solution and solve problems.
Keeping up-to-date technically and applying new knowledge to your job.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Assessing the value, importance, or quality of things or people.
Scheduling events, programs, and activities, as well as the work of others.
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Getting members of a group to work together to accomplish tasks.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Work Styles (2)
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
First-Line Supervisors of Office and Administrative Support Workers
Office and Administrative Support · 192 shared skills
Administrative Services Managers
Management · 191 shared skills
Marketing Managers
Management · 191 shared skills
First-Line Supervisors of Non-Retail Sales Workers
Sales and Related · 191 shared skills
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office and Administrative Support · 191 shared skills
Office Clerks, General
Office and Administrative Support · 191 shared skills
Accountants and Auditors
Business and Financial Operations · 191 shared skills
Facilities Managers
Management · 191 shared skills
Explore Key Skills
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