First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
At a Glance
First-Line Supervisors of Non-Retail Sales Workers earns a median of $84,130/yr with +0.0% projected growth. Typical entry: High school diploma or equivalent. Top skills: Communicating with Supervisors, Peers, or Subordinates, Salesforce software, SAP software.
$84,130/yr
0.0%
25
High school diploma or equivalent
Skills & Requirements
Skills (17)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Being aware of others' reactions and understanding why they react as they do.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Knowledge (6)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Abilities (13)
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to read and understand information and ideas presented in writing.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to generate or use different sets of rules for combining or grouping things in different ways.
The ability to communicate information and ideas in writing so others will understand.
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Technology (10)
Work Activities (26)
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzing information and evaluating results to choose the best solution and solve problems.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Getting members of a group to work together to accomplish tasks.
Encouraging and building mutual trust, respect, and cooperation among team members.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Scheduling events, programs, and activities, as well as the work of others.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Assessing the value, importance, or quality of things or people.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Keeping up-to-date technically and applying new knowledge to your job.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Translating or explaining what information means and how it can be used.
Work Styles (1)
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
Sales Managers
Management · 199 shared skills
Marketing Managers
Management · 198 shared skills
Software Quality Assurance Analysts and Testers
Computer and Mathematical · 198 shared skills
Computer Systems Analysts
Computer and Mathematical · 198 shared skills
First-Line Supervisors of Office and Administrative Support Workers
Office and Administrative Support · 198 shared skills
Human Resources Specialists
Business and Financial Operations · 197 shared skills
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Sales and Related · 197 shared skills
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office and Administrative Support · 197 shared skills
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