First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
At a Glance
First-Line Supervisors of Office and Administrative Support Workers earns a median of $66,140/yr with -0.3% projected growth. Typical entry: High school diploma or equivalent. Top skills: Microsoft Visio, Google Docs, IBM SPSS Statistics.
$66,140/yr
-0.3%
145
High school diploma or equivalent
Skills & Requirements
Skills (18)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Knowledge (5)
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Abilities (14)
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Technology (27)
Work Activities (29)
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Analyzing information and evaluating results to choose the best solution and solve problems.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Keeping up-to-date technically and applying new knowledge to your job.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Assessing the value, importance, or quality of things or people.
Monitoring and controlling resources and overseeing the spending of money.
Encouraging and building mutual trust, respect, and cooperation among team members.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Getting members of a group to work together to accomplish tasks.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Translating or explaining what information means and how it can be used.
Scheduling events, programs, and activities, as well as the work of others.
Work Styles (2)
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office and Administrative Support · 250 shared skills
General and Operations Managers
Management · 249 shared skills
Software Quality Assurance Analysts and Testers
Computer and Mathematical · 246 shared skills
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Sales and Related · 246 shared skills
Management Analysts
Business and Financial Operations · 245 shared skills
Customer Service Representatives
Office and Administrative Support · 242 shared skills
Human Resources Specialists
Business and Financial Operations · 241 shared skills
Marketing Managers
Management · 241 shared skills
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