Insurance Claims and Policy Processing Clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
At a Glance
Insurance Claims and Policy Processing Clerks earns a median of $48,450/yr with -3.7% projected growth. Typical entry: High school diploma or equivalent. Top skills: Microsoft Excel, Microsoft Access, Microsoft Word.
$48,450/yr
-3.7%
20
High school diploma or equivalent
Skills & Requirements
Skills (5)
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge (3)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Abilities (10)
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in speaking so others will understand.
The ability to communicate information and ideas in writing so others will understand.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Technology (7)
Work Activities (14)
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Analyzing information and evaluating results to choose the best solution and solve problems.
Keeping up-to-date technically and applying new knowledge to your job.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Translating or explaining what information means and how it can be used.
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