Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
At a Glance
Receptionists and Information Clerks earns a median of $37,230/yr with +0.0% projected growth. Typical entry: High school diploma or equivalent. Top skills: Working with Computers, Microsoft PowerPoint, Google Docs.
$37,230/yr
0.0%
129
High school diploma or equivalent
Skills & Requirements
Skills (3)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge (4)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Abilities (6)
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
Technology (8)
Work Activities (15)
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzing information and evaluating results to choose the best solution and solve problems.
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Keeping up-to-date technically and applying new knowledge to your job.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Scheduling events, programs, and activities, as well as the work of others.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
Office Clerks, General
Office and Administrative Support · 209 shared skills
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office and Administrative Support · 205 shared skills
Medical Secretaries and Administrative Assistants
Office and Administrative Support · 204 shared skills
Executive Secretaries and Executive Administrative Assistants
Office and Administrative Support · 203 shared skills
Medical and Health Services Managers
Management · 203 shared skills
First-Line Supervisors of Office and Administrative Support Workers
Office and Administrative Support · 202 shared skills
Bookkeeping, Accounting, and Auditing Clerks
Office and Administrative Support · 201 shared skills
Accountants and Auditors
Business and Financial Operations · 201 shared skills
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