Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
At a Glance
Patient Representatives earns a median of $48,790/yr with +5.2% projected growth. Typical entry: Postsecondary nondegree award. Top skills: Integrity, Dependability, Attention to Detail.
$48,790/yr
+5.2%
14
Postsecondary nondegree award
Skills & Requirements
Skills (13)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Knowledge (8)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Abilities (11)
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to communicate information and ideas in writing so others will understand.
The ability to read and understand information and ideas presented in writing.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Technology (12)
Work Activities (23)
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Analyzing information and evaluating results to choose the best solution and solve problems.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Keeping up-to-date technically and applying new knowledge to your job.
Translating or explaining what information means and how it can be used.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Getting members of a group to work together to accomplish tasks.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Assessing the value, importance, or quality of things or people.
Encouraging and building mutual trust, respect, and cooperation among team members.
Work Styles (5)
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
Medical Secretaries and Administrative Assistants
Office and Administrative Support · 206 shared skills
Medical and Health Services Managers
Management · 204 shared skills
Bookkeeping, Accounting, and Auditing Clerks
Office and Administrative Support · 203 shared skills
Registered Nurses
Healthcare Practitioners and Technical · 203 shared skills
Office Clerks, General
Office and Administrative Support · 202 shared skills
Accountants and Auditors
Business and Financial Operations · 202 shared skills
Medical Assistants
Healthcare Support · 201 shared skills
First-Line Supervisors of Office and Administrative Support Workers
Office and Administrative Support · 201 shared skills
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