Reservation and Transportation Ticket Agents and Travel Clerks

Actively looking for ways to help people.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Being aware of others' reactions and understanding why they react as they do.

Understanding written sentences and paragraphs in work-related documents.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Persuading others to change their minds or behavior.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

The ability to communicate information and ideas in speaking so others will understand.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to identify and understand the speech of another person.

The ability to speak clearly so others can understand you.

The ability to read and understand information and ideas presented in writing.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to see details at close range (within a few feet of the observer).

Category: Spreadsheet software | Hot Technology | In Demand

Category: Data base user interface and query software | Hot Technology

Category: Word processing software | Hot Technology

Category: Presentation software | Hot Technology | In Demand

Category: Electronic mail software | Hot Technology | In Demand

Category: Office suite software | Hot Technology | In Demand

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Analyzing information and evaluating results to choose the best solution and solve problems.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Keeping up-to-date technically and applying new knowledge to your job.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Translating or explaining what information means and how it can be used.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.