Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
At a Glance
Order Clerks earns a median of $44,660/yr with -17.2% projected growth. Typical entry: Some college, no degree. Top skills: Getting Information, Communicating with Supervisors, Peers, or Subordinates, Monitoring Processes, Materials, or Surroundings.
$44,660/yr
-17.2%
8
Some college, no degree
Skills & Requirements
Skills (4)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge (10)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Abilities (9)
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to read and understand information and ideas presented in writing.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
The ability to communicate information and ideas in writing so others will understand.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Technology (13)
Work Activities (20)
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Analyzing information and evaluating results to choose the best solution and solve problems.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Keeping up-to-date technically and applying new knowledge to your job.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Assessing the value, importance, or quality of things or people.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Encouraging and building mutual trust, respect, and cooperation among team members.
Scheduling events, programs, and activities, as well as the work of others.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
Purchasing Agents, Except Wholesale, Retail, and Farm Products
Business and Financial Operations · 195 shared skills
Civil Engineers
Architecture and Engineering · 195 shared skills
Software Quality Assurance Analysts and Testers
Computer and Mathematical · 195 shared skills
Shipping, Receiving, and Inventory Clerks
Office and Administrative Support · 195 shared skills
First-Line Supervisors of Retail Sales Workers
Sales and Related · 195 shared skills
First-Line Supervisors of Office and Administrative Support Workers
Office and Administrative Support · 195 shared skills
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office and Administrative Support · 195 shared skills
Logisticians
Business and Financial Operations · 195 shared skills
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