First-Line Supervisors of Firefighting and Prevention Workers

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Being aware of others' reactions and understanding why they react as they do.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Actively looking for ways to help people.

Adjusting actions in relation to others' actions.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Talking to others to convey information effectively.

Understanding written sentences and paragraphs in work-related documents.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Managing one's own time and the time of others.

Teaching others how to do something.

Understanding the implications of new information for both current and future problem-solving and decision-making.

Communicating effectively in writing as appropriate for the needs of the audience.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

The ability to communicate information and ideas in speaking so others will understand.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to see details at close range (within a few feet of the observer).

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to speak clearly so others can understand you.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to communicate information and ideas in writing so others will understand.

The ability to read and understand information and ideas presented in writing.

The ability to identify and understand the speech of another person.

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

The ability to generate or use different sets of rules for combining or grouping things in different ways.

The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

The ability to concentrate on a task over a period of time without being distracted.

The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

The ability to see details at a distance.

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Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Analyzing information and evaluating results to choose the best solution and solve problems.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Keeping up-to-date technically and applying new knowledge to your job.

Getting members of a group to work together to accomplish tasks.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Encouraging and building mutual trust, respect, and cooperation among team members.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Scheduling events, programs, and activities, as well as the work of others.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Assessing the value, importance, or quality of things or people.

Establishing long-range objectives and specifying the strategies and actions to achieve them.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Monitoring and controlling resources and overseeing the spending of money.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Translating or explaining what information means and how it can be used.

Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.

A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

A tendency to be honest and ethical at work.

A tendency to be pleasant, helpful, and willing to assist others at work.

A tendency to cope and function effectively in stressful situations at work.

A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.