First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
At a Glance
First-Line Supervisors of Retail Sales Workers earns a median of $47,320/yr with -5.0% projected growth. Typical entry: High school diploma or equivalent. Top skills: Customer and Personal Service, Apple Safari, Autodesk Revit.
$47,320/yr
-5.0%
125
High school diploma or equivalent
Skills & Requirements
Skills (11)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Being aware of others' reactions and understanding why they react as they do.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Knowledge (8)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Abilities (5)
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Technology (32)
Category: Project management software | Hot Technology
Work Activities (17)
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Analyzing information and evaluating results to choose the best solution and solve problems.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Getting members of a group to work together to accomplish tasks.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Encouraging and building mutual trust, respect, and cooperation among team members.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Scheduling events, programs, and activities, as well as the work of others.
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Work Styles (1)
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
Retail Salespersons
Sales and Related · 248 shared skills
General and Operations Managers
Management · 236 shared skills
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office and Administrative Support · 233 shared skills
Human Resources Specialists
Business and Financial Operations · 233 shared skills
Software Quality Assurance Analysts and Testers
Computer and Mathematical · 231 shared skills
Information Technology Project Managers
Computer and Mathematical · 231 shared skills
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Sales and Related · 231 shared skills
Sales Managers
Management · 231 shared skills
Explore Key Skills
Frequently Asked Questions
Want to build these skills?
Sign up to find courses that teach these skills, track your progress, and build a skills passport aligned to First-Line Supervisors of Retail Sales Workers.
Get Started Free