Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
At a Glance
Hotel, Motel, and Resort Desk Clerks earns a median of $34,270/yr with +3.7% projected growth. Typical entry: High school diploma or equivalent. Top skills: Working with Computers, Microsoft Word, Microsoft Excel.
$34,270/yr
+3.7%
44
High school diploma or equivalent
Skills & Requirements
Skills (4)
Being aware of others' reactions and understanding why they react as they do.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge (5)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Abilities (6)
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Technology (8)
Category: Data base user interface and query software | In Demand
Work Activities (16)
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Analyzing information and evaluating results to choose the best solution and solve problems.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Keeping up-to-date technically and applying new knowledge to your job.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Getting members of a group to work together to accomplish tasks.
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
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First-Line Supervisors of Office and Administrative Support Workers
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Explore Key Skills
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