Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
At a Glance
Computer User Support Specialists earns a median of $60,340/yr with -3.7% projected growth. Typical entry: Some college, no degree. Top skills: Computers and Electronics, Working with Computers, Zoom.
$60,340/yr
-3.7%
41
Some college, no degree
Skills & Requirements
Skills (7)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Knowledge (9)
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Abilities (11)
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in speaking so others will understand.
The ability to communicate information and ideas in writing so others will understand.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Technology (113)
Category: Enterprise application integration software | Hot Technology
Category: Object or component oriented development software | Hot Technology
Category: Development environment software | Hot Technology
Category: Project management software | Hot Technology
Category: Data base user interface and query software | Hot Technology
Category: Data base user interface and query software | Hot Technology
Category: Enterprise application integration software | Hot Technology
Category: Internet directory services software | Hot Technology | In Demand
Work Activities (19)
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Keeping up-to-date technically and applying new knowledge to your job.
Analyzing information and evaluating results to choose the best solution and solve problems.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Translating or explaining what information means and how it can be used.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
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Information Technology Project Managers
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Computer Systems Engineers/Architects
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Database Administrators
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Management Analysts
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