First-Line Supervisors of Housekeeping and Janitorial Workers
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
At a Glance
First-Line Supervisors of Housekeeping and Janitorial Workers earns a median of $47,520/yr with +2.5% projected growth. Typical entry: High school diploma or equivalent. Top skills: Communicating with Supervisors, Peers, or Subordinates, Facebook, SAP software.
$47,520/yr
+2.5%
33
High school diploma or equivalent
Skills & Requirements
Skills (5)
Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Knowledge (5)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Abilities (7)
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Technology (9)
Work Activities (34)
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting members of a group to work together to accomplish tasks.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Encouraging and building mutual trust, respect, and cooperation among team members.
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Analyzing information and evaluating results to choose the best solution and solve problems.
Monitoring and controlling resources and overseeing the spending of money.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Scheduling events, programs, and activities, as well as the work of others.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Translating or explaining what information means and how it can be used.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Keeping up-to-date technically and applying new knowledge to your job.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Assessing the value, importance, or quality of things or people.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
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