Waiters and Waitresses

Actively looking for ways to help people.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Being aware of others' reactions and understanding why they react as they do.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to identify and understand the speech of another person.

The ability to speak clearly so others can understand you.

The ability to exert yourself physically over long periods of time without getting winded or out of breath.

The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

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Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Assessing the value, importance, or quality of things or people.

Observing, receiving, and otherwise obtaining information from all relevant sources.