Social and Human Service Assistants

Talking to others to convey information effectively.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Being aware of others' reactions and understanding why they react as they do.

Actively looking for ways to help people.

Adjusting actions in relation to others' actions.

Understanding written sentences and paragraphs in work-related documents.

Communicating effectively in writing as appropriate for the needs of the audience.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Persuading others to change their minds or behavior.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Understanding the implications of new information for both current and future problem-solving and decision-making.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

The ability to communicate information and ideas in speaking so others will understand.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to read and understand information and ideas presented in writing.

The ability to communicate information and ideas in writing so others will understand.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to speak clearly so others can understand you.

The ability to identify and understand the speech of another person.

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

The ability to see details at close range (within a few feet of the observer).

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Category: Medical software | Hot Technology

Category: Data base user interface and query software | Hot Technology

Category: Presentation software | Hot Technology | In Demand

Category: Word processing software | Hot Technology

Category: Electronic mail software | Hot Technology | In Demand

Category: Office suite software | Hot Technology | In Demand

Category: Spreadsheet software | Hot Technology | In Demand

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Keeping up-to-date technically and applying new knowledge to your job.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Analyzing information and evaluating results to choose the best solution and solve problems.

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Establishing long-range objectives and specifying the strategies and actions to achieve them.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Encouraging and building mutual trust, respect, and cooperation among team members.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Assessing the value, importance, or quality of things or people.

Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Getting members of a group to work together to accomplish tasks.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Translating or explaining what information means and how it can be used.

Scheduling events, programs, and activities, as well as the work of others.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

A tendency to be honest and ethical at work.

A tendency to be pleasant, helpful, and willing to assist others at work.