General and Operations Managers
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
At a Glance
General and Operations Managers earns a median of $102,950/yr with +4.4% projected growth. Typical entry: Bachelor's degree. Top skills: Dependability, Achievement Orientation, Integrity.
$102,950/yr
+4.4%
309
Bachelor's degree
Skills & Requirements
Skills (16)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Being aware of others' reactions and understanding why they react as they do.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Knowledge (6)
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Abilities (13)
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in speaking so others will understand.
The ability to communicate information and ideas in writing so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to generate or use different sets of rules for combining or grouping things in different ways.
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Technology (49)
Category: Data base user interface and query software | Hot Technology
Category: Data base user interface and query software | Hot Technology
Category: Project management software | Hot Technology
Category: Development environment software | Hot Technology
Category: Enterprise application integration software | Hot Technology
Work Activities (30)
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzing information and evaluating results to choose the best solution and solve problems.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Assessing the value, importance, or quality of things or people.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Getting members of a group to work together to accomplish tasks.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Monitoring and controlling resources and overseeing the spending of money.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Scheduling events, programs, and activities, as well as the work of others.
Encouraging and building mutual trust, respect, and cooperation among team members.
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Keeping up-to-date technically and applying new knowledge to your job.
Translating or explaining what information means and how it can be used.
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Work Styles (5)
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
Software Quality Assurance Analysts and Testers
Computer and Mathematical · 279 shared skills
Management Analysts
Business and Financial Operations · 276 shared skills
Information Technology Project Managers
Computer and Mathematical · 273 shared skills
Software Developers
Computer and Mathematical · 273 shared skills
Computer User Support Specialists
Computer and Mathematical · 272 shared skills
Computer Systems Analysts
Computer and Mathematical · 270 shared skills
Business Intelligence Analysts
Computer and Mathematical · 267 shared skills
Marketing Managers
Management · 267 shared skills
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