First-Line Supervisors of Personal Service Workers

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Being aware of others' reactions and understanding why they react as they do.

Adjusting actions in relation to others' actions.

Managing one's own time and the time of others.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Understanding written sentences and paragraphs in work-related documents.

Actively looking for ways to help people.

Persuading others to change their minds or behavior.

Teaching others how to do something.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Communicating effectively in writing as appropriate for the needs of the audience.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

The ability to communicate information and ideas in speaking so others will understand.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to read and understand information and ideas presented in writing.

The ability to identify and understand the speech of another person.

The ability to speak clearly so others can understand you.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to see details at close range (within a few feet of the observer).

The ability to communicate information and ideas in writing so others will understand.

Category: Office suite software | Hot Technology | In Demand

Category: Word processing software | Hot Technology

Category: Presentation software | Hot Technology | In Demand

Category: Spreadsheet software | Hot Technology | In Demand

Category: Electronic mail software | Hot Technology | In Demand

Observing, receiving, and otherwise obtaining information from all relevant sources.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Analyzing information and evaluating results to choose the best solution and solve problems.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Keeping up-to-date technically and applying new knowledge to your job.

Assessing the value, importance, or quality of things or people.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Scheduling events, programs, and activities, as well as the work of others.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Translating or explaining what information means and how it can be used.

Getting members of a group to work together to accomplish tasks.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.