Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
At a Glance
Switchboard Operators, Including Answering Service earns a median of $38,370/yr with -26.3% projected growth. Typical entry: High school diploma or equivalent. Top skills: Microsoft PowerPoint, Microsoft Access, SAP software.
$38,370/yr
-26.3%
3
High school diploma or equivalent
Skills & Requirements
Skills (3)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Knowledge (5)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Abilities (5)
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Technology (8)
Work Activities (9)
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
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