Public Safety Telecommunicators

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Being aware of others' reactions and understanding why they react as they do.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Adjusting actions in relation to others' actions.

Actively looking for ways to help people.

Understanding written sentences and paragraphs in work-related documents.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

The ability to communicate information and ideas in speaking so others will understand.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to speak clearly so others can understand you.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to concentrate on a task over a period of time without being distracted.

The ability to identify and understand the speech of another person.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to read and understand information and ideas presented in writing.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

The ability to communicate information and ideas in writing so others will understand.

The ability to see details at close range (within a few feet of the observer).

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Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Analyzing information and evaluating results to choose the best solution and solve problems.

Keeping up-to-date technically and applying new knowledge to your job.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Translating or explaining what information means and how it can be used.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Establishing long-range objectives and specifying the strategies and actions to achieve them.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Scheduling events, programs, and activities, as well as the work of others.

Encouraging and building mutual trust, respect, and cooperation among team members.

Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

A tendency to be detail-oriented, organized, and thorough in completing work.

A tendency to be honest and ethical at work.