Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
At a Glance
Interviewers, Except Eligibility and Loan earns a median of $43,830/yr with -11.6% projected growth. Typical entry: High school diploma or equivalent. Top skills: Working with Computers, Communicating with Supervisors, Peers, or Subordinates, Zoom.
$43,830/yr
-11.6%
16
High school diploma or equivalent
Skills & Requirements
Skills (8)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Knowledge (5)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Abilities (12)
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to concentrate on a task over a period of time without being distracted.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Technology (8)
Work Activities (26)
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Analyzing information and evaluating results to choose the best solution and solve problems.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Keeping up-to-date technically and applying new knowledge to your job.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Assessing the value, importance, or quality of things or people.
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Encouraging and building mutual trust, respect, and cooperation among team members.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Getting members of a group to work together to accomplish tasks.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Translating or explaining what information means and how it can be used.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
First-Line Supervisors of Office and Administrative Support Workers
Office and Administrative Support · 195 shared skills
Medical and Health Services Managers
Management · 195 shared skills
Customer Service Representatives
Office and Administrative Support · 195 shared skills
Management Analysts
Business and Financial Operations · 195 shared skills
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office and Administrative Support · 194 shared skills
Business Intelligence Analysts
Computer and Mathematical · 194 shared skills
Accountants and Auditors
Business and Financial Operations · 194 shared skills
Office Clerks, General
Office and Administrative Support · 194 shared skills
Explore Key Skills
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