First-Line Supervisors of Material-Moving Machine and Vehicle Operators

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Adjusting actions in relation to others' actions.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Managing one's own time and the time of others.

Talking to others to convey information effectively.

Being aware of others' reactions and understanding why they react as they do.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Understanding written sentences and paragraphs in work-related documents.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Communicating effectively in writing as appropriate for the needs of the audience.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to read and understand information and ideas presented in writing.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to see details at close range (within a few feet of the observer).

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to communicate information and ideas in writing so others will understand.

The ability to identify and understand the speech of another person.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to speak clearly so others can understand you.

The ability to see details at a distance.

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Observing, receiving, and otherwise obtaining information from all relevant sources.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting members of a group to work together to accomplish tasks.

Encouraging and building mutual trust, respect, and cooperation among team members.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Analyzing information and evaluating results to choose the best solution and solve problems.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Assessing the value, importance, or quality of things or people.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Keeping up-to-date technically and applying new knowledge to your job.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Scheduling events, programs, and activities, as well as the work of others.

Translating or explaining what information means and how it can be used.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Establishing long-range objectives and specifying the strategies and actions to achieve them.