First-Line Supervisors of Correctional Officers

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Being aware of others' reactions and understanding why they react as they do.

Adjusting actions in relation to others' actions.

Talking to others to convey information effectively.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Understanding written sentences and paragraphs in work-related documents.

Bringing others together and trying to reconcile differences.

Persuading others to change their minds or behavior.

Communicating effectively in writing as appropriate for the needs of the audience.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Understanding the implications of new information for both current and future problem-solving and decision-making.

Managing one's own time and the time of others.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to read and understand information and ideas presented in writing.

The ability to communicate information and ideas in writing so others will understand.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to speak clearly so others can understand you.

The ability to see details at close range (within a few feet of the observer).

The ability to identify and understand the speech of another person.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to see details at a distance.

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Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Analyzing information and evaluating results to choose the best solution and solve problems.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Getting members of a group to work together to accomplish tasks.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Assessing the value, importance, or quality of things or people.

Scheduling events, programs, and activities, as well as the work of others.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Encouraging and building mutual trust, respect, and cooperation among team members.

Translating or explaining what information means and how it can be used.

Keeping up-to-date technically and applying new knowledge to your job.

Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Establishing long-range objectives and specifying the strategies and actions to achieve them.

A tendency to be honest and ethical at work.

A tendency to be detail-oriented, organized, and thorough in completing work.

A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.

A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.