Counter and Rental Clerks

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Actively looking for ways to help people.

Talking to others to convey information effectively.

Understanding written sentences and paragraphs in work-related documents.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to identify and understand the speech of another person.

The ability to speak clearly so others can understand you.

The ability to see details at close range (within a few feet of the observer).

The ability to read and understand information and ideas presented in writing.

Category: Spreadsheet software | Hot Technology | In Demand

Category: Word processing software | Hot Technology

Category: Data base user interface and query software | Hot Technology

Category: Presentation software | Hot Technology | In Demand

Category: Electronic mail software | Hot Technology | In Demand

Category: Office suite software | Hot Technology | In Demand

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Analyzing information and evaluating results to choose the best solution and solve problems.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Assessing the value, importance, or quality of things or people.