Claims Adjusters, Examiners, and Investigators
Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.
At a Glance
Claims Adjusters, Examiners, and Investigators earns a median of $76,790/yr with -5.1% projected growth. Typical entry: High school diploma or equivalent. Top skills: Customer and Personal Service, Working with Computers, Communicating with People Outside the Organization.
$76,790/yr
-5.1%
21
High school diploma or equivalent
Skills & Requirements
Skills (11)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Being aware of others' reactions and understanding why they react as they do.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Knowledge (6)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Abilities (13)
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to communicate information and ideas in writing so others will understand.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to generate or use different sets of rules for combining or grouping things in different ways.
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Technology (10)
Work Activities (19)
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Analyzing information and evaluating results to choose the best solution and solve problems.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Keeping up-to-date technically and applying new knowledge to your job.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Translating or explaining what information means and how it can be used.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Assessing the value, importance, or quality of things or people.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
First-Line Supervisors of Office and Administrative Support Workers
Office and Administrative Support · 194 shared skills
Software Quality Assurance Analysts and Testers
Computer and Mathematical · 193 shared skills
Bookkeeping, Accounting, and Auditing Clerks
Office and Administrative Support · 193 shared skills
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Sales and Related · 193 shared skills
Customer Service Representatives
Office and Administrative Support · 193 shared skills
Accountants and Auditors
Business and Financial Operations · 193 shared skills
Business Intelligence Analysts
Computer and Mathematical · 192 shared skills
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office and Administrative Support · 192 shared skills
Explore Key Skills
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