Telemarketers
Solicit donations or orders for goods or services over the telephone.
At a Glance
Telemarketers earns a median of $34,410/yr with -22.1% projected growth. Typical entry: No formal educational credential. Top skills: Selling or Influencing Others, Zoom, Salesforce software.
$34,410/yr
-22.1%
7
No formal educational credential
Skills & Requirements
Skills (6)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Knowledge (3)
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Abilities (4)
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Technology (8)
Category: Customer relationship management CRM software
Work Activities (19)
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Keeping up-to-date technically and applying new knowledge to your job.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Analyzing information and evaluating results to choose the best solution and solve problems.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Translating or explaining what information means and how it can be used.
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Sales and Related · 191 shared skills
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
Sales and Related · 191 shared skills
Customer Service Representatives
Office and Administrative Support · 191 shared skills
Executive Secretaries and Executive Administrative Assistants
Office and Administrative Support · 190 shared skills
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Office and Administrative Support · 190 shared skills
Advertising Sales Agents
Sales and Related · 190 shared skills
Advertising and Promotions Managers
Management · 190 shared skills
Software Quality Assurance Analysts and Testers
Computer and Mathematical · 190 shared skills
Explore Key Skills
Frequently Asked Questions
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