Social and Community Service Managers

Actively looking for ways to help people.

Being aware of others' reactions and understanding why they react as they do.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Adjusting actions in relation to others' actions.

Managing one's own time and the time of others.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Understanding the implications of new information for both current and future problem-solving and decision-making.

Communicating effectively in writing as appropriate for the needs of the audience.

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Talking to others to convey information effectively.

Understanding written sentences and paragraphs in work-related documents.

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Teaching others how to do something.

Bringing others together and trying to reconcile differences.

Persuading others to change their minds or behavior.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

The ability to communicate information and ideas in speaking so others will understand.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to read and understand information and ideas presented in writing.

The ability to communicate information and ideas in writing so others will understand.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to identify and understand the speech of another person.

The ability to speak clearly so others can understand you.

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Category: Spreadsheet software | Hot Technology | In Demand

Category: Data base user interface and query software | Hot Technology

Category: Word processing software | Hot Technology

Category: Project management software | Hot Technology

Category: Presentation software | Hot Technology | In Demand

Category: Electronic mail software | Hot Technology | In Demand

Category: Office suite software | Hot Technology | In Demand

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Keeping up-to-date technically and applying new knowledge to your job.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing long-range objectives and specifying the strategies and actions to achieve them.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Getting members of a group to work together to accomplish tasks.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Scheduling events, programs, and activities, as well as the work of others.

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Encouraging and building mutual trust, respect, and cooperation among team members.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Translating or explaining what information means and how it can be used.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Assessing the value, importance, or quality of things or people.

Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

A tendency to be honest and ethical at work.

A tendency to seek out, enjoy, and be energized by social interaction at work.

A tendency to be pleasant, helpful, and willing to assist others at work.

A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.

A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

A tendency to show concern for others and be sensitive to others' needs and feelings at work.