Phlebotomists

Actively looking for ways to help people.

Being aware of others' reactions and understanding why they react as they do.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

The ability to see details at close range (within a few feet of the observer).

The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to communicate information and ideas in speaking so others will understand.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to read and understand information and ideas presented in writing.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to speak clearly so others can understand you.

The ability to identify and understand the speech of another person.

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

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Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Keeping up-to-date technically and applying new knowledge to your job.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Analyzing information and evaluating results to choose the best solution and solve problems.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Getting members of a group to work together to accomplish tasks.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Scheduling events, programs, and activities, as well as the work of others.

Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Encouraging and building mutual trust, respect, and cooperation among team members.

Translating or explaining what information means and how it can be used.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Assessing the value, importance, or quality of things or people.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.