Flight Attendants

Talking to others to convey information effectively.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Being aware of others' reactions and understanding why they react as they do.

Actively looking for ways to help people.

Adjusting actions in relation to others' actions.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

The ability to communicate information and ideas in speaking so others will understand.

The ability to speak clearly so others can understand you.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to identify and understand the speech of another person.

The ability to see details at close range (within a few feet of the observer).

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to focus on a single source of sound in the presence of other distracting sounds.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

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Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Analyzing information and evaluating results to choose the best solution and solve problems.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Keeping up-to-date technically and applying new knowledge to your job.

Assessing the value, importance, or quality of things or people.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Scheduling events, programs, and activities, as well as the work of others.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

A tendency to be honest and ethical at work.

A tendency to be detail-oriented, organized, and thorough in completing work.

A tendency to be pleasant, helpful, and willing to assist others at work.

A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.

A tendency to seek out, enjoy, and be energized by social interaction at work.

A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.