Equal Opportunity Representatives and Officers

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Understanding written sentences and paragraphs in work-related documents.

Talking to others to convey information effectively.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Being aware of others' reactions and understanding why they react as they do.

Communicating effectively in writing as appropriate for the needs of the audience.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Understanding the implications of new information for both current and future problem-solving and decision-making.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Persuading others to change their minds or behavior.

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

The ability to read and understand information and ideas presented in writing.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to communicate information and ideas in writing so others will understand.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to identify and understand the speech of another person.

The ability to speak clearly so others can understand you.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to see details at close range (within a few feet of the observer).

The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Category: Electronic mail software | Hot Technology | In Demand

Category: Document management software | Hot Technology

Category: Presentation software | Hot Technology | In Demand

Category: Office suite software | Hot Technology | In Demand

Category: Spreadsheet software | Hot Technology | In Demand

Category: Word processing software | Hot Technology

Category: Data base user interface and query software | Hot Technology

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Analyzing information and evaluating results to choose the best solution and solve problems.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Translating or explaining what information means and how it can be used.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Assessing the value, importance, or quality of things or people.

Keeping up-to-date technically and applying new knowledge to your job.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Scheduling events, programs, and activities, as well as the work of others.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.