Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
At a Glance
Dispatchers, Except Police, Fire, and Ambulance earns a median of $48,880/yr with -0.9% projected growth. Typical entry: High school diploma or equivalent. Top skills: Getting Information, Microsoft Outlook, Microsoft Windows.
$48,880/yr
-0.9%
19
High school diploma or equivalent
Skills & Requirements
Skills (6)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Knowledge (7)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Abilities (10)
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
The ability to concentrate on a task over a period of time without being distracted.
Technology (9)
Work Activities (18)
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Analyzing information and evaluating results to choose the best solution and solve problems.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting members of a group to work together to accomplish tasks.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Assessing the value, importance, or quality of things or people.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Keeping up-to-date technically and applying new knowledge to your job.
Scheduling events, programs, and activities, as well as the work of others.
Careers with Overlapping Skills
These occupations share the most skills. A career transition between them means many of your skills transfer directly.
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First-Line Supervisors of Mechanics, Installers, and Repairers
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Advertising and Promotions Managers
Management · 195 shared skills
Urban and Regional Planners
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Explore Key Skills
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