Cargo and Freight Agents
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
At a Glance
Cargo and Freight Agents earns a median of $49,900/yr with +8.5% projected growth. Typical entry: High school diploma or equivalent. Top skills: Transportation, SAP software, Microsoft Word.
$49,900/yr
+8.5%
9
High school diploma or equivalent
Skills & Requirements
Skills (4)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Knowledge (10)
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Abilities (4)
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to read and understand information and ideas presented in writing.
Technology (6)
Work Activities (13)
Observing, receiving, and otherwise obtaining information from all relevant sources.
Analyzing information and evaluating results to choose the best solution and solve problems.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Assessing the value, importance, or quality of things or people.
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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