Dispatcher
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
At a Glance
Dispatcher earns an average of $30,330/yr. Typical education: High school or GED. Experience: 2.8–2.9 years. Top skills: Customer Service, Communication, Problem Solving.
$30,330/yr
High school or GED
2.8–2.9 years
32
Parent Occupation (O*NET)
Public Safety Telecommunicators
Median Wage
$50,730/yr
Growth (2024-34)
+3.5%
Education
High school diploma or equivalent
Skills & Requirements
Specialized Skills (8)
Data Entry
Lifting Ability
Operations Management
Two-Way Radios
Dispatching
Effective Communication
Billing
HVAC
Common Skills (21)
Customer Service
Communication
Problem Solving
Scheduling
Operations
Computer Literacy
Detail Oriented
Multitasking
Professionalism
Prioritization
Sales
Management
Microsoft Office
Interpersonal Communications
Planning
Self-Motivation
Decision Making
Certifications (1)
Valid Driver's License
Related Specializations
Other specialized occupations in this field. Many share overlapping skills, making lateral moves more accessible.
Related Pages
Frequently Asked Questions
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