Residential Advisors

Being aware of others' reactions and understanding why they react as they do.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Adjusting actions in relation to others' actions.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Talking to others to convey information effectively.

Actively looking for ways to help people.

Bringing others together and trying to reconcile differences.

Managing one's own time and the time of others.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Persuading others to change their minds or behavior.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

The ability to communicate information and ideas in speaking so others will understand.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to speak clearly so others can understand you.

The ability to identify and understand the speech of another person.

The ability to read and understand information and ideas presented in writing.

The ability to apply general rules to specific problems to produce answers that make sense.

Category: Spreadsheet software | Hot Technology | In Demand

Category: Word processing software | Hot Technology

Category: Word processing software | Hot Technology

Category: Presentation software | Hot Technology | In Demand

Category: Electronic mail software | Hot Technology | In Demand

Category: Office suite software | Hot Technology | In Demand

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Analyzing information and evaluating results to choose the best solution and solve problems.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Getting members of a group to work together to accomplish tasks.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Scheduling events, programs, and activities, as well as the work of others.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Encouraging and building mutual trust, respect, and cooperation among team members.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Establishing long-range objectives and specifying the strategies and actions to achieve them.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Keeping up-to-date technically and applying new knowledge to your job.

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

A tendency to be pleasant, helpful, and willing to assist others at work.

A tendency to seek out, enjoy, and be energized by social interaction at work.

A tendency to be honest and ethical at work.

A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.

A tendency to show concern for others and be sensitive to others' needs and feelings at work.