Morticians, Undertakers, and Funeral Arrangers

Being aware of others' reactions and understanding why they react as they do.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Actively looking for ways to help people.

Adjusting actions in relation to others' actions.

Talking to others to convey information effectively.

Managing one's own time and the time of others.

Communicating effectively in writing as appropriate for the needs of the audience.

Understanding written sentences and paragraphs in work-related documents.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

The ability to communicate information and ideas in speaking so others will understand.

The ability to speak clearly so others can understand you.

The ability to identify and understand the speech of another person.

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to see details at close range (within a few feet of the observer).

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Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Scheduling events, programs, and activities, as well as the work of others.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Analyzing information and evaluating results to choose the best solution and solve problems.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Keeping up-to-date technically and applying new knowledge to your job.

Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Encouraging and building mutual trust, respect, and cooperation among team members.

Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Getting members of a group to work together to accomplish tasks.

Assessing the value, importance, or quality of things or people.

Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Translating or explaining what information means and how it can be used.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.

A tendency to be honest and ethical at work.

A tendency to be reliable, responsible, and consistent in meeting work-related obligations.

A tendency to be detail-oriented, organized, and thorough in completing work.

A tendency to be pleasant, helpful, and willing to assist others at work.

A tendency to seek out, enjoy, and be energized by social interaction at work.