Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
At a Glance
Correspondence Clerks earns a median of $46,740/yr with -5.6% projected growth. Typical entry: High school diploma or equivalent. Top skills: Microsoft Access, Microsoft Word, Working with Computers.
$46,740/yr
-5.6%
1
High school diploma or equivalent
Skills & Requirements
Skills (6)
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Knowledge (6)
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Abilities (9)
The ability to communicate information and ideas in writing so others will understand.
The ability to read and understand information and ideas presented in writing.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to apply general rules to specific problems to produce answers that make sense.
Technology (10)
Work Activities (13)
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Keeping up-to-date technically and applying new knowledge to your job.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
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