Technical Customer Service Representative
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
At a Glance
Technical Customer Service Representative earns an average of $26,000/yr. Experience: 5 years. Top skills: Customer Service, Communication, Multitasking.
$26,000/yr
Varies
5 years
N/A
Parent Occupation (O*NET)
Customer Service Representatives
Median Wage
$42,830/yr
Growth (2024-34)
-5.5%
Education
High school diploma or equivalent
Skills & Requirements
Specialized Skills (11)
Technical Support
Technical Issues
Call Center Experience
Data Entry
Product Support
Customer Inquiries
Escalation Procedures
Customer Relationship Management
Technical Services
Software As A Service (SaaS)
Salesforce
Common Skills (19)
Customer Service
Communication
Multitasking
Troubleshooting (Problem Solving)
Research
Sales
Information Technology
Detail Oriented
Problem Solving
Strong Work Ethic
Operations
Organizational Skills
Teamwork
Consulting
Ethical Standards And Conduct
Multilingualism
Prioritization
Presentations
Related Pages
Frequently Asked Questions
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