Insurance Customer Service Representative
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
At a Glance
Insurance Customer Service Representative earns an average of $32,140/yr. Typical education: High school or GED. Experience: 2.3–3 years. Top skills: Customer Service, Financial Services, Communication.
$32,140/yr
High school or GED
2.3–3 years
8
Parent Occupation (O*NET)
Customer Service Representatives
Median Wage
$42,830/yr
Growth (2024-34)
-5.5%
Education
High school diploma or equivalent
Skills & Requirements
Specialized Skills (13)
Financial Services
Insurance Industry
Finance
Business Results
Notary Services
Data Entry
Business Ownership
Loans
Inbound Calls
Marketing
Sales Pipelines
Life Insurance Sales
Loan Documentation
Common Skills (15)
Customer Service
Communication
Sales
Ethical Standards And Conduct
Professionalism
Management
Spanish Language
Multilingualism
Presentations
Detail Oriented
Follow Through
Positivity
Operations
Willingness To Learn
Certifications (2)
Insurance License
Cardiopulmonary Resuscitation (CPR) Certification
Related Pages
Frequently Asked Questions
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