Customer Service Representative (General)
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
At a Glance
Customer Service Representative (General) earns an average of $33,283/yr. Typical education: High school or GED. Experience: 1.6–1.9 years. Top skills: Customer Service, Communication, Sales.
$33,283/yr
High school or GED
1.6–1.9 years
573
Parent Occupation (O*NET)
Customer Service Representatives
Median Wage
$42,830/yr
Growth (2024-34)
-5.5%
Education
High school diploma or equivalent
Skills & Requirements
Specialized Skills (7)
Call Center Experience
Customer Inquiries
Merchandising
Selling Techniques
Marketing
Data Entry
Loyalty Programs
Common Skills (23)
Customer Service
Communication
Sales
Detail Oriented
Multitasking
Problem Solving
Greeting Customers
Management
Operations
Computer Literacy
Verbal Communication Skills
Microsoft Office
Professionalism
Organizational Skills
Interpersonal Communications
Research
Troubleshooting (Problem Solving)
Leadership
Multilingualism
Related Pages
Frequently Asked Questions
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