Call Center Representative
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
At a Glance
Call Center Representative earns an average of $30,857/yr. Typical education: High school or GED. Experience: 1–1.3 years. Top skills: Customer Service, Call Center Experience, Communication.
$30,857/yr
High school or GED
1–1.3 years
64
Parent Occupation (O*NET)
Customer Service Representatives
Median Wage
$42,830/yr
Growth (2024-34)
-5.5%
Education
High school diploma or equivalent
Skills & Requirements
Specialized Skills (6)
Call Center Experience
Data Entry
Outbound Calls
Inbound Calls
Collections
Mortgage Loans
Common Skills (23)
Customer Service
Communication
Multitasking
Professionalism
Microsoft Office
Problem Solving
Sales
Detail Oriented
Management
Multilingualism
Verbal Communication Skills
Coaching
Interpersonal Communications
Self-Motivation
Spanish Language
Computer Literacy
Rapport Building
Teamwork
Prioritization
Clerical Works
Telephone Skills
Troubleshooting (Problem Solving)
Certifications (1)
Valid Driver's License
Related Pages
Frequently Asked Questions
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